FAQ

Optimum Solutions is a premium provider of gaming software and hardware. We develop and maintain cutting-edge tools designed for competitive players, with a strong focus on security, stability, and performance. Every product is rigorously tested before release.

Our software may violate the Terms of Service of certain games or platforms. By purchasing and using our products, you acknowledge that you accept full responsibility for how you use them. Please review our full Terms of Service for more details. We disclaim all liability for any bans or disciplinary actions taken by third-party platforms.

Your subscription is active as soon as your payment settles, and nothing needs to be entered anywhere. Sign in at optimumsolutions.cc?auth=login, open Downloads for the build and its setup guide, and Subscriptions to see what you hold and when it ends. If anything is wrong, open a ticket from your dashboard — it reaches us directly and you will get an email when we reply.

Our software catalogue is listed on the Store page, which is the up-to-date source for what we currently support and its status. Our hardware solutions are game-agnostic and compatible with most titles.

"Undetected" means the product has not been flagged or detected by the anti-cheat systems of the relevant game at the time of publishing. Detection statuses can change — always check the live Status page before using any product. We update our software regularly to maintain an undetected state.

We push updates as often as needed — typically within 24–72 hours of a game patch that may affect detection status. Major feature updates follow a longer development cycle. Subscribers receive all updates automatically during their active subscription period.

Software products are digital subscriptions downloaded and run on your PC. Hardware products are physical devices (such as our firmware solution) that operate independently of your system software, offering a different security profile. Hardware products are a one-time purchase; software products are subscription-based.

The methods available to you are always shown at checkout, and that page is the accurate answer — what we accept can change. Payments are handled by the payment provider or settled on-chain; card details are never seen or stored by us.

We offer a 14-day refund on software licenses provided the license has not yet been activated. Once a license is activated and the software downloaded, refunds are only considered in exceptional cases where a verified fault is entirely attributable to our software. Please see our full Refund Policy in the Terms of Service for details.

Subscription durations vary by product — options typically include 30-day, 90-day, and lifetime plans. What you hold and the day it ends are shown in your dashboard under Subscriptions. Nothing renews automatically and no card is ever charged again: to carry on past the end date, buy another term before it expires and the time is added on.

All listed prices are final and inclusive of applicable taxes. As a small business we do not currently charge additional VAT. The price you see at the product listing is exactly what you pay.

All support is handled exclusively through our Discord server via the ticket system. Join at discord.gg/ck3ZEFrp6J, navigate to the 📩┃ticket channel, and click "Create Ticket". We do not offer support through email, DMs, or any other channel.

We aim to respond to all tickets within 24 hours. During peak periods or for complex issues, resolution may take longer. Please be patient and avoid opening duplicate tickets for the same issue, as this slows down the queue for everyone.

To get the fastest resolution, include: your username or order ID, the product you're using, a clear description of the problem, any error messages or screenshots, and your operating system version. The more detail you provide, the quicker we can help.

Requirements vary by product. General minimums are Windows 10 64-bit or later, 8 GB RAM, and a modern CPU. Specific requirements for each product are listed on the individual product page in the Store. If you're unsure whether your system is compatible, open a pre-sale ticket on Discord before purchasing.